Your Privacy Matters to Us

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, phone number, and company details when you register.
• Profile Data: Job title, profile photo, preferences, and settings you configure.
• Business Data: Customer records, leads, contacts, contracts, invoices, and other CRM data you input.
• Communications: Messages, support tickets, and any correspondence you send to us.
• Payment Information: Billing details processed securely through our payment processor (we do not store full card numbers).

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, clicks, session duration, and navigation paths.
• Device & Browser Data: IP address, device type, operating system, browser version, and screen resolution.
• Log Data: Server logs, error reports, and timestamps of actions performed.
• Cookies: Session identifiers, authentication tokens, and preference cookies (see Section 4).

1.3 Information from Third Parties

• Social login providers (Google, Facebook) may share your name, email, and profile picture.
• Integrated third-party services (e.g., payment gateways, email providers) may share relevant transaction data.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Matrix316 platform and its features.
• Create and manage your user account and authenticate your sessions.
• Process transactions and send related invoices and confirmations.
• Send service-related notifications, security alerts, and support messages.
• Personalise your experience and remember your preferences.
• Analyse usage patterns to identify bugs and optimise performance.
• Comply with legal obligations, enforce our Terms of Service, and protect against fraud.
• Send product updates and marketing communications (you may opt out at any time).

3. Information Sharing & Disclosure

We do not sell your personal information. We may share it with:

• Service Providers: Trusted vendors who help us operate the platform (e.g., cloud hosting, email delivery, analytics) under strict data-processing agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
• Legal Requirements: When required by law, court order, or government authority, or when necessary to protect our legal rights.
• Safety: To prevent harm, fraud, or security threats against Matrix316, our users, or the public.
• With Your Consent: For any other purpose with your explicit approval.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Maintain your session and authentication state. These are required for the platform to function.
• Preference Cookies: Remember your UI settings, language, and preferences.
• Analytics Cookies: Understand how users interact with our platform to improve the experience.

You can control cookie behaviour through your browser settings. Disabling essential cookies may prevent you from logging in or using core features.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. When you delete your account, we will delete or anonymise your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes. Aggregated, anonymised data may be kept indefinitely.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Access a copy of the personal data we hold about you.
• Rectify inaccurate or incomplete personal information.
• Erase your personal data ("right to be forgotten").
• Restrict or object to certain processing activities.
• Portability — receive your data in a machine-readable format.
• Withdraw Consent at any time for processing based on consent.

To exercise any of these rights, contact us at support.matrix316@kasprosolutions.com. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures including TLS/SSL encryption in transit, AES-256 encryption at rest, role-based access controls, regular security audits, and intrusion detection systems. While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage you to use a strong, unique password and enable multi-factor authentication.

8. International Transfers

Your data may be processed in countries other than your own. Whenever we transfer personal information internationally, we apply appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms to ensure your data receives the same level of protection as in your home country.

9. Children's Privacy

Matrix316 is a business platform intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with their data, please contact us immediately and we will delete it promptly.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out: