Our Agreement with You

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Matrix316 ("we", "our", or "us") governing your access to and use of the Matrix316 CRM platform, websites, APIs, and all related services (collectively, the "Service").

By creating an account, clicking "I agree", or otherwise accessing or using the Service, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and agree to comply with these Terms in their entirety.

2. Description of Service

Matrix316 is a cloud-based Customer Relationship Management (CRM) platform that provides tools for managing sales pipelines, customer interactions, lead tracking, financial operations, reporting, and team collaboration.

We reserve the right to:

• Modify, suspend, or discontinue any feature of the Service at any time with reasonable notice.
• Impose limits on certain features or restrict access to parts of the Service without notice.
• Release updates, patches, or new versions that may change the Service's functionality.

3. User Accounts & Registration

3.1 Account Creation

To access the Service, you must register for an account by providing accurate, complete, and up-to-date information. You agree to update your account information promptly if it changes.

3.2 Account Security

• You are solely responsible for maintaining the confidentiality of your password and account credentials.
• You must notify us immediately of any unauthorised use of your account or security breach.
• We are not liable for any loss arising from your failure to secure your login credentials.

3.3 Organisation Accounts

If you register on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms, and all references to "you" include that entity.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Upload, post, or transmit any content that is illegal, harmful, defamatory, or violates any third-party rights.
• Attempt to gain unauthorised access to any part of the Service or its underlying infrastructure.
• Use the Service to send unsolicited bulk messages (spam) or conduct phishing attacks.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Use automated tools (bots, scrapers) to extract data from the Service without our written consent.
• Introduce viruses, malware, or any malicious code into the Service.
• Impersonate another person or entity, or misrepresent your affiliation with any person or entity.
• Use the Service in any way that violates applicable local, national, or international law or regulation.

We reserve the right to investigate and take appropriate legal action against anyone who violates this section, including suspending or terminating your account.

5. Subscription & Billing

5.1 Plans & Fees

The Service is offered under various subscription plans. Fees are described on our pricing page and are subject to change with 30 days' notice. All fees are exclusive of applicable taxes unless stated otherwise.

5.2 Payment

• Subscriptions are billed in advance on a monthly or annual cycle.
• You authorise us to charge your payment method on the billing date.
• Failed payments may result in service interruption or account suspension.

5.3 Refunds

All fees are non-refundable except as required by applicable law, or as otherwise specified in a separate written agreement. If you cancel your subscription, you will continue to have access until the end of the current billing period.

5.4 Free Trial

If we offer a free trial, you will not be charged during the trial period. After the trial ends, your account will automatically convert to a paid plan unless you cancel before the trial expires.

6. Intellectual Property

6.1 Our Property

The Service and all its content, features, and functionality — including but not limited to software, text, graphics, logos, icons, and source code — are and will remain the exclusive property of Matrix316 and its licensors, protected by copyright, trademark, and other intellectual property laws.

6.2 Your Content

You retain ownership of all data and content you submit to the Service ("User Content"). By submitting User Content, you grant us a limited, worldwide, royalty-free licence to host, store, and display your content solely to provide and improve the Service.

6.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to you, and you irrevocably assign to us all rights in such feedback.

7. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

We implement reasonable technical and organisational measures to protect your data. However, you acknowledge that no system is completely secure and that you provide data at your own risk.

8. Disclaimers & Limitation of Liability

8.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

8.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MATRIX316 AND ITS DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

8.3 Indemnification

You agree to indemnify and hold harmless Matrix316 and its affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your violation of these Terms or your use of the Service.

9. Termination

9.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us. Termination does not entitle you to a refund of any prepaid fees.

9.2 Termination by Us

We reserve the right to suspend or terminate your account immediately, without prior notice or liability, for any reason, including if you violate these Terms. Upon termination, your right to use the Service ceases immediately.

9.3 Effect of Termination

We will retain your data for up to 30 days after termination, after which it will be permanently deleted unless retention is required by law. Sections relating to intellectual property, indemnification, disclaimers, and limitation of liability survive termination.

10. Modifications to Terms

We may revise these Terms at any time. When we make material changes, we will provide at least 14 days' advance notice via email or a prominent notice within the Service. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts located in Mohali, Punjab, India.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

12. Contact Information

If you have any questions about these Terms of Service, please contact us: